--- title: Onboarding Documents | MyAsendia --- ![epaq-standard](https://my.asendia.co.uk/hs-fs/hubfs/Customer%20Portal/epaq-standard.jpg?width=2000&height=485&name=epaq-standard.jpg "epaq-standard") ![Avatar](https://my.asendia.co.uk/hubfs/Customer%20Portal/Group%2010674@2x.png)   # Welcome to MyAsendia [Home](https://my.asendia.co.uk/home) Onboarding Documents # Welcome Documents Onboarding Welcome Pack [To view the onboarding welcome pack, please click here.](https://online.flippingbook.com/view/356767983/) Customer Service and Performance Team Welcome Pack [To view the Customer Service and Performance Welcome Pack, please click here.](https://online.flippingbook.com/view/90575007/?_gl=1*15979s5*_gcl_au*MTIxMTEyMjI1MS4xNzM3NTQ2MzU4LjM1MDA0MzkwLjE3NDA0ODE4MTEuMTc0MDQ4MjA1OA..)  ## Your contact ## **Customer Support** +44 (0) 20 8897 1200    ### e-PAQ Select, e-PAQ Standard & e-PAQ Plus [customerservice.uk@asendia.com](mailto:customerservice.uk@asendia.com)   **Business Hours **8:00 - 17:30 GMT / BST** ** [![e-PAQ-Returns](https://my.asendia.co.uk/hs-fs/hubfs/2-Feb-08-2024-04-27-02-5178-PM.png?width=618&height=368&name=2-Feb-08-2024-04-27-02-5178-PM.png) ](https://www.asendia.co.uk/e-commerce/international-returns-services) [![e-PAQ Solutions](https://my.asendia.co.uk/hs-fs/hubfs/1-Feb-08-2024-04-34-26-3994-PM.png?width=618&height=368&name=1-Feb-08-2024-04-34-26-3994-PM.png) ](https://www.asendia.co.uk/ecommerce-international-parcel-services) ![](https://my.asendia.co.uk/hs-fs/hubfs/Get%20updates%20straight%20to%20your%20feed%20Follow%20us%20on%20Linkedin-2.png?width=2000&name=Get%20updates%20straight%20to%20your%20feed%20Follow%20us%20on%20Linkedin-2.png) © 2024 Asendia Management SAS #### [![100% Carbon Neutral Footer](https://my.asendia.co.uk/hs-fs/hubfs/100%25%20Carbon%20Neutral%20Footer.png?width=217&height=30&name=100%25%20Carbon%20Neutral%20Footer.png)](https://www.asendia.com/sustainability_at_asendia)   Manage Cookie Settings