FAQs / Contact

e-PAQ delivers packets and parcels worldwide.

e-PAQ Standard and e-PAQ Plus deliver packets and parcels to over 200 countries and territories. e-PAQ Select and e-PAQ Elite are available to all the key e-commerce markets and many emerging markets too.

We have unique experience in key e-commerce markets.

We deliver worldwide but have unique expertise sending packets and parcels to France and Switzerland (as a La Poste and Swiss Post company), and with Asendia operations in 17 countries, we know them very well too.

We also have Premium Partnerships with national postal and parcel providers in Europe, Asia and the Middle East.

We specialise in international parcel services and mail and packet services for online retailers. With some of the world's biggest e-tailers choosing e-PAQ, as well as many smaller businesses too.
Our packet and parcel services are very popular with e-tailer and brands selling clothing and apparel, beauty products, small consumer electronics, books, lifestyle products, supplements, toys, homeware and gifts.

Maximum weight of international parcels

Most international packets and parcels we send are under 2KG, but we offer services for packages up to 30KG. If your parcels fit through a letterbox (under 3cm thick) we can offer extra savings.

Prohibited and restricted items

Our services cannot be used for shipping illegal or dangerous goods. The list of prohibited items varies by country, so contact us for further details.

Our user-friendly shipping platform

We give you access to Asendia Shipping, our sophisticated, user-friendly, multi-carrier shipping platform which outputs the label you need, to get each parcel to its destination using the service your shopper has chosen. It also manages your parcel data, enabling smooth paperless customs clearance.
We can easily integrate Asendia Shipping with your fulfilment systems, as well as platforms like Metapack, and you can choose us for all destinations or just specific countries or services.

You've labelled your parcels, what next?

Once you’ve labelled your parcels, Asendia can collect them or receive them at our international distribution centers.

We then get them ready for the next leg of their journey by air or road, handle customs clearance, and handover to our carefully chosen final mile delivery partners.

Tracking

With our tracked international parcel services you have access to our online tracking platform where you have visibility of all your parcels with the numerous carriers in one easy to use system.

We take care of exportation and customs clearance and have a worldwide network of final-mile delivery partners specialising in tracked parcel delivery for e-commerce.

Our international distribution centres in 17 countries distribute parcels worldwide by air and road. We also work with customs clearance agents before handing parcels over to our carefully chosen final-mile delivery partners.

Our relationships and integrations with transport companies, airlines, and customs agents ensure we have full visibility of your parcel’s movements and can gear up for peak periods.

Labelling and shipment processing

Asendia Shipping, our user-friendly, multi-carrier shipping platform, outputs the label you need to get each parcel to its destination through your shopper’s chosen service. It also manages your parcel data, enabling smooth paperless customs clearance where available.

System integrations

We can easily integrate Asendia Shipping with your fulfilment systems, as well as platforms like Metapack and Shipstation, and you can choose us for all destinations or specific countries or services.

The world of cross-border trading has evolved significantly in recent years, so providing the correct customs data is more important than ever.

Electronic customs pre-advice data

It is now mandatory to provide electronic customs pre-advice data and an S10 barcode when you ship abroad. You are also required to provide a CN22, CN23 or commercial invoice (depending on the service used) and the information electronically in the pre-advice you send to us.

If you do not provide this information you risk penalties and delays or items being returned, but our shipping platform is data-compliant and automates this process to take the stress out of electronic customs.

This is a mandatory requirement for cross-border shipping, no matter which provider you use.

Customs clearance options

Customs paid at destination and customs prepaid options are available. Contact us for full details.

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